Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order, creating an account, or contacting our support team:

• Personal Details: Name, email address, phone number, and shipping/billing addresses.

• Payment Data: Payment transactions are processed securely through encrypted third-party payment gateways. EpicVial does not store your full credit card or sensitive payment credentials on our servers.

• Technical Data: IP address, browser type, device information, and browsing patterns collected via cookies to enhance user experience.

2. How We Use Your Information

We use the collected information strictly for legitimate business purposes:

• Processing, fulfilling, and shipping your order.

• Sending order updates, tracking information, and customer support communications.

• Improving website functionality, user experience, and product offerings.

• Preventing fraudulent transactions and ensuring overall website security.

3. Information Sharing & Security

• Third-Party Service Providers: We do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted service providers (such as shipping carriers and secure payment processors) to fulfill your orders.

• Data Security: We implement industry-standard SSL (Secure Sockets Layer) encryption and strict security measures to protect your personal data from unauthorized access, disclosure, or alteration.

4. Cookies & Tracking Technologies

EpicVial uses cookies to remember items in your shopping cart, understand site navigation habits, and improve your browsing experience. You can choose to disable cookies through your browser settings, though some website features may not function properly.

5. Age Restrictions & Compliance

Our website and products are intended exclusively for individuals who are 18 years of age or older (or the age of legal majority in your jurisdiction). We do not knowingly collect personal information from minors.